{"id":24,"date":"2026-06-28T11:52:48","date_gmt":"2026-06-28T11:52:48","guid":{"rendered":"https:\/\/allibyah.com\/faq\/"},"modified":"2026-11-04T15:07:07","modified_gmt":"2026-11-04T15:07:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/allibyah.com\/ar\/faq\/","title":{"rendered":"\u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629"},"content":{"rendered":"

Customer care<\/p>

Frequently asked questions<\/h1>

A little guidance for your everyday essentials. Find clear answers about choosing products, shopping with Allibyah and caring for your items.<\/p><\/header>

How do I choose the right product?<\/summary>

Check the model, capacity, size and age guidance on the product page and packaging. Choose the variation you need before adding the item to your cart.<\/p><\/div><\/details>

Can I choose variations directly from the shop?<\/summary>

Yes. Select the available size or capacity on the product card. The price and image update to match your selection.<\/p><\/div><\/details>

How do I place an order?<\/summary>

Add your products to the cart, then open the cart icon to review them in the side panel. Select Checkout to enter your delivery and payment details.<\/p><\/div><\/details>

What do the original and sale prices mean?<\/summary>

Prices are displayed in Egyptian pounds (EGP). The crossed-out amount is the original price; the lower highlighted amount is the sale price. Review the final total at checkout.<\/p><\/div><\/details>

Which payment methods can I use?<\/summary>

Use the methods currently available at checkout and follow the instructions shown. Never share a card PIN, wallet PIN or one-time password with anyone claiming to be store support.<\/p><\/div><\/details>

Where do you deliver, and what does delivery cost?<\/summary>

Enter your delivery address at checkout to see the available options and charges. Any applicable delivery offer is reflected in the order total before you confirm your purchase.<\/p><\/div><\/details>

Can I change, cancel or follow up on an order?<\/summary>

Keep your order confirmation and contact us with the order number. We will check the processing and dispatch status and explain the available options. Account holders can also check My Account.<\/p><\/div><\/details>

How should I clean and care for my products?<\/summary>

Follow the instructions supplied with the specific model. Not every part is suitable for boiling, microwaves or dishwashers. Inspect items before use and replace worn or damaged parts.<\/p><\/div><\/details>

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Eligible goods can be returned within 14 days of receipt, subject to the exceptions in Egyptian consumer-protection law. Faulty goods have separate statutory rights, including return or replacement within 30 days. Contact us with proof of purchase.<\/p><\/div><\/details>

What if my item arrives damaged or is different from my order?<\/summary>

Contact us promptly with your order number, a description and clear photos if available. Keep the item and packaging while we arrange a solution. Opening packaging does not remove statutory rights for a defective product.<\/p><\/div><\/details>